Willows Lodge (Woodinville, Washington, USA)

The ride from Washington State's Seattle Tacoma Airport to Woodinville was not bad at all. The carpool lane is quite friendly, allowing one to move in and out at any time (in California, for example, you are confined within the carpool lane until an area that allows you to come in or go out). Once in the vicinity of this small town, I was reminded of California's Napa and Sonoma valleys. I was not too familiar with the Woodinville area and never got to check it out (I was only there for a wedding), but saw there was indeed information about wine tasting.

Upon checking in, I was greeted by a laid-back young fellow, leaning against the reception desk, and perhaps in a catatonic state: literally not moving, even after seeing me struggle with the luggage and the front door. I was informed that the room was not yet ready, and that I could wait either in the lobby, the lounge, or go to the resort's restaurant. He still has not offered to handle the luggage. It was not until I requested for a safe-keeping of the luggage that he said I could place them in their office behind the counter, and guess what? He just stood there, not offering to take my luggage to that safe room.

Spoiled I am not, but there is this thing called service and courtesy, neither of which he had displayed. If you are going to call yourself a resort, then act like one. If company policy prohibits certain staff members to deal with heavy items, then call someone who are allowed to handle them. Luckily, his laziness did not seem to be the rule. Later on I met the other staff who must have come back from their lunch break, and they were a bunch of very helpful people.

The lobby area was very airy and had an extremely high ceiling. It was a joy just to sit and read in this well-lit area. On the walls of the lobby area and throughout the resort's hallways, local artists and their works were featured. They took care in presenting the work well and in introducing the artists.

The room was set-up cabin-like with a fireplace, a table with two chairs, a balcony, and enough space to roam around inside. There was a large opening between the bedroom and the bathroom. If you were soaking in the huge bathtub directly behind this opening, you could view the balcony (or the television) from where you were. There was also an adjoining shower stall, which shower was operated electronically to regulate the temperature. There was no covering to this stall, so some amount of water would occasionally splash onto the adjoining commode area across it.

The view was rather lacking; I had one which oversaw a jogging trail in the distance. With regard to noise, the room insulation was poor. From the bed, one could hear clearly what was said by the people passing through the corridor outside the room. This could only mean that the people outside could listen to what was going on inside one's room. Honeymooners beware...

Spa service was available, but having looked at the facility, I decided not to give it a try. The setting was just not right: there was a jacuzzi outside that was enclosed within a fenced area, too close to the foot traffic of people shuffling from one building to another. The resort is blessed with a close proximity to a jogging trail across the creek. I spotted a lot of runners and bikers using this trail and made use of it during my stay for the weekend.

Willows Lodge
14580 NE 145 Street
Woodinville, WA 98072
Tel: (877) 424-3930

Grand Hyatt Singapore

Grand Hyatt Singapore should really work on its entrance, which is extremely underwhelming! Upon arriving at the hotel, we got out of the limo and immediately felt like Frogger from that Game Arcade in the 80s. We had to see if we could cut through the throng of passersby without being hit by any. The problem is that the pedestrian sidewalk is right in front of the hotel's entrance, instead of a few feet away.

The foyer is quite vast, well lit but devoid of any seats or adornment. There is a difference between Minimalism and not knowing what to do with a space, which seems to be the case with this foyer. Going further inside brings one to the front desk, the concierge and the cashier's counters. The place never runs out of people; even when all the guests are asleep, security men and the hotel staff roam around. The occupancy rate is supposedly very high, up in the mid-90%, making requests for late-check out a difficult thing. Normally, at other Hyatt locations, late check out means 4 p.m., but here in Singapore, it means 2 p.m. This becomes a problem for people whose flight is not until late night. In our case, our flight departed at 11:40 p.m. We did find a solution for that, but I will save that story for later.

I had a junior suite, called the Grand Deluxe King. All the junior suites are located in the main tower, while the other rooms are situated in the annex. The suites have two Bang & Olufsen TVs (one in the living room, the other in the bedroom; they are really advertising this B&O quite a lot. There is also a B&O store right in the front of the lobby/foyer area, just in case one is enthralled by the sets found in the suites). The other rooms in the annex have the plasma TV sets, but the rooms are smaller than the suites (it makes sense, of course). I was supposed to change to the room in the annex on my 4th night, but overbooking caused them to ask me to stay where I was, which was to my advantage, anyway...

The junior suite separates the work area from the bedroom. The office cum living room area has a nice desk with all the necessarily plugs and Internet accommodations. The room's safe is located at the bottom drawer by the desk; it is big enough to put a small laptop and equipped with electrical outlet for laptop battery charging. Unfortunately, a 17" Mac Powerbook will not fit into that safe. A "mini" long sofa and two armchair companions are placed across the television set. Refrigerator and mini bar needs are discreetly tucked behind closed cabinets. It makes the room look clutter free.

The bed is not exactly Westin's Heavenly Bed, but it suffices. The reading lights are placed so that they cross each other: if there are two people sleeping in this bed, the left person's reading light will come from the upper right hand of the bed, and vice versa. It is not necessary to do this and it creates some unnecessary shadows as well.

The bathroom area has ample amount of space. It only comes with a rain-forest-like shower in addition to the usual shower head. There is no bathtub. Plumbing is rather poor. One can actually hears the water trickle loudly when one opens the faucet at the basin.

***

The well-reviewed Straits Kitchen is all right. My friend and I kept getting hassled at having to sign the bills about 30 minutes before the end of the breakfast period. They should really just lay off that annoying habit and let us be. I do not care what time they close the register. Keep it open until I am ready to sign.

There are many stations for different ethnic food, but most of the taste was mediocre at best, except for the South Asian counter that was tucked in a corner so remote that I had missed it on the first morning. The Roti Prata, Naan and Dal were freshly made (I see them make 'em).

***

The swimming pool is more a relaxation pool. Forget lap swimming because there is no one straight lane available, especially not when there are many kids in the pool. There is only so much you can do avoiding the unpredictable movements of the kids.

The Spa is fine: there are plenty of aerobic machines, Nautilus, and free weights. The steam and sauna, albeit small, work well; and so is the warm/hot dipping pool/jacuzzi. The only thing that they could improve is to put the massage rooms in a more remote area. At the Spa, the 5 to 6 massage rooms are placed along a major corridor, but none of the rooms is sound-proofed, which means that inside, while one is trying to relax, one can hear chatters non-stop from people walking from the reception desk to the work-out room.

***

If your focus in going to Singapore is shopping at the nearby Orchard Road, then the Grand Hyatt Singapore will do the job fine. It is actually located on Scotts Road, only few steps away to Orchard Road. If you want a late check out, check elsewhere. The (Mandarin) Oriental in the Marina offers a Club Experience that allows one to check out at 8 p.m.

(Speaking of the Oriental, that was where we ended up going after we checked out of the Hyatt at 2 p.m. We left our luggage at the Hyatt, then went to the Oriental to have a Spa experience, dinner and drinks, and then return to the Hyatt to pick up the luggage and left for Chang-I.)

The Grand Hyatt Singapore
10 Scotts Road
Singapore 228211
Tel: +65 6235-4111
Fax: +65 6734-0375

Park Hyatt Los Angeles (California, USA)

After a disastrous stay at the Hyatt Regency Long Beach, it was a relief to find that Hyatt's top collection of Park Hyatt Hotels does mean that one gets a comfortable and well-designed place to stay. Or at least, that was how I found the Park Hyatt Los Angeles, located at the heart of Century City, only few steps away from Westfield's Century City open-air shopping area.

I am not sure how old the facility is, but it did seem that the building was not of recent years. The lobby, however, contained the Park Hyatt signature of boutique-like minimalist approach, especially the check-in counter. At first, I was given room 1211, a junior suite that had a gorgeous view of the beautifully-lit fountain on the Avenue of the Stars and of the entrance to the hotel. Unfortunately for me, I got a strong whiff of cigarette smell as I opened the door and entered the suite. Thus, I was re-assigned to another junior suite on the 11th floor (room 1114 to be exact), a much better smelling room, but a blah view of the MGM building not too far away. The floor configuration was rather interesting: it was not a straightforward corridor, but a zigzagging one.

The layout of the suite was reminiscent of the suite at the Park Hyatt Saigon. There were also similarities in terms of the wallpaper (same beige stripes, except at the PHLA, the stripes were thinner); and the bedroom doors at an angle. Although the suite could be used for two people, there was only one basin in the bathroom, which became rather inconvenient when two people would like to use it at the same time.

The shower stall was way too small for two people. The one at the Park Hyatt Saigon, for example, could accommodate three people at once without any problem. The hotel was also rather stingy in issuing towels. Normally, even in a Grand or Regency Hyatt hotel, there would be at least three bath towels. Here at the Park Hyatt Los Angeles, only two were provided. I am sure that upon request, extra towels would be provided without any problem.

The safe deposit box could accommodate a laptop. It also had an electrical plug so that one could charge the laptop while being safely stored.

All of the staff (the valet parking attendant, the bellboy, receptionists, room-service staff) were very friendly and efficient. Although it was expected for hotel people (especially at this level of a Hyatt) to be courteous and friendly, one does not necessarily encounter such courtesy and friendliness the way I had found them at this Park Hyatt in Los Angeles. Too bad I was only staying for one night, and during the stay, I hardly could explore the facility except for my room. Suffice it to say that on future trips to the city, I would not hesitate to return to the hotel to enjoy more of its offerings.

Park Hyatt Los Angeles
2151 Avenue of the Stars
Los Angeles, California 90067
USA
Tel: (310) 277-1234
Fax: (310) 785-9240